Terms of service

BioDream Terms of Service (United Kingdom)

These Terms of Service apply to orders placed on biodream.us for delivery to an address in the United Kingdom, and to your use of our website. The seller is LS PARIS LLC, which operates the BioDream brand. Please read these Terms, our Delivery Policy and our Returns & Refunds Policy before placing an order. The version shown when you place an order applies to that order. Nothing in these Terms affects your statutory rights.

1. Who we are and how to contact us

Seller: LS PARIS LLC (BioDream), a limited liability company registered in Wyoming, United States.
Correspondence address: 30 N Gould St, Ste R, Sheridan, WY 82801, United States. This is not a returns address.
Email: contact@biodream.us
Contact form: biodream.us/pages/contact

Please contact us before sending anything back so that we can give you the correct return address and instructions.

2. Our product

BioDream Cortisol Manager is a food supplement drink mix sold in pouches of 30 single-serve sachets. The product page and the pack show the ingredients, quantity, directions and warnings. Please read the label before use and follow its directions. Do not exceed the recommended daily dose. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. If you are pregnant or breastfeeding, take medication or have a medical condition, speak to a healthcare professional before use. Keep out of the reach of young children.

The information on our website is general product information. It is not medical advice, and our product is not intended to prevent, treat or cure any disease.

We may update product descriptions or packaging for future orders. If an important detail of the product changes after you order but before we dispatch it, we will tell you and you can cancel for a full refund. We will not send you a different product without your agreement.

3. Prices and offers

Prices are shown in pounds sterling (GBP). The price shown is the total price of the goods; we do not add VAT on top at checkout. Any delivery charge and the total you pay are shown at checkout before you pay. You should not have to pay customs duty, import VAT or a handling fee on delivery; if a carrier asks you to, please contact us first (see our Delivery Policy).

A multi-buy offer such as Buy One, Get One Free applies only when the stated products and quantities are in your basket. Free items have no cash value. If you return part of a multi-buy offer, your refund is calculated as explained in our Returns & Refunds Policy. We never add recurring charges to a one-off order.

If a price on our website is clearly wrong because of an obvious error, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund. We will never charge you more than the price you agreed to without your permission.

4. Placing an order

Before you pay, please check the items, quantities, delivery address and total. You must give accurate information and use a payment method you are authorised to use. After you order, we email you to confirm that we have received and accepted your order; the contract between you and us is formed at that point.

We may refuse or cancel an order if we cannot verify payment, the product is unavailable, we reasonably suspect fraud, or there is an obvious pricing error. If we cancel an order after taking payment, we refund you in full.

5. Payment

The payment methods available to you are shown at checkout. Payments are handled by the payment providers shown there, which may carry out standard security checks. If a payment is not authorised, we will not process the order. These Terms do not affect any rights you have with your card issuer or payment provider, such as chargeback rights.

6. Delivery

We deliver to UK addresses accepted at checkout. Delivery charges, dispatch times and delivery estimates are set out in our Delivery Policy and shown at checkout. If no delivery date or period has been agreed, we will deliver within 30 days of your order, in line with the Consumer Rights Act 2015. The goods remain our responsibility until they are delivered to you or to someone you have nominated.

If your parcel is late, lost, damaged or marked as delivered but you cannot find it, email contact@biodream.us with your order number. Please check your delivery address carefully and tell us straight away if you notice a mistake.

7. Your right to cancel and returns

You can cancel your order for any reason within 14 days of receiving it. For health-protection and hygiene reasons, pouches can only be returned if they are unopened and the seal is intact; once the seal of a pouch has been broken after delivery, the right to cancel no longer applies to that pouch. If you cancel because you have changed your mind, you pay the cost of returning the goods. We refund you within 14 days of receiving the goods back, or of receiving proof that you have sent them back, whichever is earlier. Full details and a model cancellation form are in our Returns & Refunds Policy.

Please do not send returns to our correspondence address. Contact us first so that we can give you the return address.

8. Faulty or incorrect goods

Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If your goods are faulty, damaged, incorrect or past their best-before date, you can reject them for a full refund within 30 days of delivery; after that, you are entitled to a repair or replacement, or in some cases a refund. These rights apply even if a pouch has been opened. We pay the cost of returning faulty or incorrect goods. Contact us at contact@biodream.us.

9. Our responsibility to you

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or of our failure to use reasonable care and skill. We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products. Our products are sold for personal use only, and we are not responsible for business losses.

10. Use of our website

Do not use our website for fraud, unauthorised access, interference with its operation or any unlawful purpose. Text, images, designs, trade marks and other content on the website belong to BioDream or the relevant rights holders and may not be reused except as permitted by law or a licence. We work to keep the website available and accurate, but short interruptions or errors may occur.

11. Your personal information

Our Privacy Policy explains how we use your personal information. Accepting these Terms does not mean that you agree to receive marketing; that is a separate choice.

12. Complaints

If you are unhappy with your order, please email contact@biodream.us with your order number and a description of the problem, and we will try to resolve it quickly. You can also get free, independent advice from Citizens Advice (citizensadvice.org.uk).

13. Governing law

These Terms are governed by the law of England and Wales. You can bring legal proceedings in the courts of England and Wales; if you live in Scotland or Northern Ireland, you can also bring proceedings in your local courts. These Terms do not remove any mandatory consumer protection that applies where you live.

14. Changes to these Terms

We may update these Terms from time to time by posting a new version on this page. The version shown when you place an order applies to that order.