Shipping policy

BioDream Delivery Policy (United Kingdom)

This policy explains how BioDream, operated by LS PARIS LLC, delivers orders placed on biodream.us to addresses in the United Kingdom. The delivery method, cost and timing shown before you pay form part of your order. This policy does not affect your statutory rights.

1. Where we deliver

We deliver to addresses in the United Kingdom that are accepted at checkout. If checkout does not offer delivery to your address, please contact us before ordering.

2. Delivery costs

Standard delivery is free when checkout shows a £0.00 delivery charge. If another delivery option or charge applies, it is shown before you pay. We never add a delivery charge after you have paid.

3. Prices, VAT and import charges

All prices are shown in pounds sterling (GBP). You should not have to pay anything extra on delivery. If a carrier asks you to pay import VAT, customs duty or a handling fee for your BioDream order, please contact us before paying; if you have already paid such a charge, we will refund it.

4. Dispatch and delivery times

Your order is dispatched from our warehouse in the United Kingdom or in the European Union. We start processing your order once your payment has been accepted and dispatch it within 2–3 working days. If a delivery estimate is shown at checkout or in your order confirmation, it applies to your order. If no delivery date or period has been agreed, we will deliver within 30 days of your order, in line with the Consumer Rights Act 2015. Delivery times can be affected by bank holidays, weather and the carrier.

If we cannot deliver within the agreed period (or within 30 days if none was agreed), we will let you know and you may cancel the order for a full refund.

5. Tracking your order

When tracking is available, we email it to the address used for your order. You can also use the Track My Order page on our website. Please check your delivery address carefully before paying. If you spot a mistake, email contact@biodream.us straight away and we will try to correct it before your order is dispatched.

6. Late, lost or missing parcels

Your order remains our responsibility until it has been delivered to you. If your parcel is late, tracking stops updating, or it is marked as delivered but you cannot find it, email contact@biodream.us with your order number and delivery address. We will investigate with the carrier and, if the parcel cannot be found, we will send a replacement or give you a full refund.

7. Damaged or incorrect deliveries

If something arrives damaged, faulty or different from what you ordered, contact us as soon as reasonably possible. We will arrange a replacement or a refund at no cost to you. See our Returns & Refunds Policy for details.

8. Returns

You can cancel your order within 14 days of delivery. Pouches must be returned unopened with the seal intact. See our Returns & Refunds Policy for full details.

9. Contact

Email: contact@biodream.us · Contact form
LS PARIS LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States (correspondence address only, not a return address).