Privacy policy

BioDream Privacy Policy (United States)

This Privacy Policy explains how BioDream, operated by LS PARIS LLC (“BioDream”, “we”, “us” or “our”), collects, uses and discloses your personal information when you visit biodream.us, contact us or buy our products, and the choices and rights you may have.

1. Who we are

LS PARIS LLC, 30 N Gould St, Ste R, Sheridan, WY 82801, United States (correspondence address, not a returns address). For any privacy question or request, email contact@biodream.us or use our contact form.

2. Information we collect

  • Order and contact details: name, email address, phone number (if provided), billing and shipping addresses, items ordered, discounts, amounts paid, shipping and tracking details, returns, and messages with our customer service team.
  • Account and preferences: account details if you create an account, and your marketing preferences.
  • Information you send us: messages sent through our contact form or by email. Please do not send us health information unless it is needed for your request.
  • Device and usage information: IP address, browser and device type, pages viewed, and cookie or similar identifiers.
  • Payment information: payment status, payment method type and transaction references. Full card details are handled by Shopify and our payment providers; we never receive your full card number.

3. How we use your information

  • To take, process and ship your order, handle returns and refunds, and provide customer service.
  • To keep accounting and tax records and comply with the law.
  • To keep our website and checkout secure, prevent fraud and improve our website.
  • To send you marketing emails if you have signed up. You can unsubscribe at any time using the link in any email.
  • To measure visits to our website and the performance of our advertising, using cookies and pixels (for example from Meta and Microsoft Clarity).
  • To answer requests that include health information you choose to send us. We use it only for that purpose.

4. Who we share your information with

  • Shopify, which hosts our online store and checkout. Shopify also processes some information for its own purposes, as described in its Consumer Privacy Policy.
  • Payment providers, fulfillment partners and carriers, so that we can take payment and ship your order.
  • Email, analytics and advertising providers (such as Meta and Microsoft), to send the emails you have signed up for, measure our website and show relevant ads.
  • Authorities, professional advisers or a buyer of our business, where required by law or needed to protect our rights.

5. Cookies and similar technologies

We use cookies that are needed for the cart, checkout and security of our website. We and our partners also use analytics and advertising cookies and pixels (for example from Meta and Microsoft Clarity) to measure visits to our website and the performance of our advertising. You can block or delete cookies at any time in your browser settings; blocking necessary cookies may stop the cart or checkout from working. More information about Shopify cookies is available in Shopify's Cookie Policy.

6. Your state privacy rights

We do not sell personal information for money. However, some disclosures to advertising partners through cookies and pixels (for example from Meta) may be treated as a “sale” or “sharing” of personal information, or as “targeted advertising”, under some US state privacy laws.

Depending on the state where you live, you may have the right to: know what personal information we hold about you and get a copy; correct inaccurate information; delete your information; opt out of the sale or sharing of your personal information and of targeted advertising; and appeal our decision on your request. To make a request or to opt out, email contact@biodream.us with the subject “Privacy request”. We may need to verify your identity, and we will respond within the time required by applicable law. We will not discriminate against you for exercising your privacy rights.

7. Where your information is processed

We and our service providers may process information in the United States, Canada, the United Kingdom, the European Union and other countries.

8. How long we keep your information

We keep order and payment records for as long as needed for accounting and tax purposes, normally up to 7 years. We keep customer service messages for as long as needed to deal with your request and any follow-up. We keep marketing data until you unsubscribe. Information is then deleted or anonymized.

9. Security

We use appropriate technical and organizational measures to protect your information. No website or storage system can be completely secure. If you think your account or information has been compromised, contact us right away.

10. Children

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18.

11. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Privacy contact: contact@biodream.us · Contact form